Switchfast Technologies is a Managed Services Provider serving Chicago and Chicagoland area. We are a service organization built by our dedicated staff and our loyal clients. The ideal candidate will have technical aptitude applicable to our core business and embody the values Switchfast operates by.
This is a full-time (salary + overtime) position. We offer comprehensive healthcare coverage with domestic partner option, company paid Life Insurance, 401k with employer match, paid time off with holiday schedule, opportunity for promotion, performance recognition, and quarterly bonuses. We encourage your professional growth and will establish career goals designed specifically for you. It includes continuing education through technical certifications with salary increase rewards, paid tests and training materials. We take great pride in the culture of our organization. We connect both in and out of the daily work environment and believe this to be an equally important benefit.
We would welcome an opportunity to speak with you if you have the following experience:
-2-4 years supporting MS Windows desktops and laptops in a business environment. Experience with a Managed Service Provider is ideal. -Processed service requests using a ticketing system. Experience with ConnectWise is a plus. -Troubleshooting for software, hardware, and PC related network issues. -Basic knowledge of MS Windows Server 2008 (Active Directory, domain controllers, etc.) -Work hard to maintain customer satisfaction, even in challenging circumstances. -Work remotely and in-person to meet customer needs. -This position involves travel to client locations as needed. Must have reliable vehicle, valid driver's license and current insurance. Switchfast reimburses for mileage in accordance with IRS requirements
In addition, the following qualities will help in your success at Switchfast:
-Excellent listener that is able to empathize with customers -Methodical approach to problem solving -Desire to learn more and grow to meet new challenges -Willingness to go the extra mile for the team -Strong communication skills, both verbal and written -Strong organizational skills
Education Requirements: A relevant college degree or equivalent industry certifications. Consideration will be given to individuals with just necessary related experience as well.
We will review your application as soon as possible. If it is determined your qualifications and experience could be a good fit i'll be in touch to discuss further!