Position: Marathon Kids Database/Website Manager Direct Reports to: Executive Director, Christine Pollei Start Date: August 2014, Part Time (20-30 hours per week) Flex-schedule or Work-at-home possibility Compensation: Competitive Hourly
The Marathon Kids Database and Website Manager is responsible for the exceptional maintenance and in some cases development of all technological systems and processes of Marathon Kids programs and headquarters in Austin, TX. This position serves as the main steward of our core CRM and CMS systems, including database, website, and mass email tools. Responsibilities include maintaining, establishing and enforcing database functionality, data integrity and cleanliness, website upkeep, and proposing and implementing further solutions and functionality on an ongoing and as-needed basis. The position is a direct service-provider to the Program, Development and Finance departments at Marathon Kids and is therefore tasked with supporting the operational and technological success of those departments. As such, a high level of fluency in both technology and human-centered team service is required.
Marathon Kids is a quickly evolving non-profit organization. The ideal candidate will therefore possess a strong intent to adapt and excel, while supporting the organizational mission through exceptional technological acumen and delivery. The ideal candidate is a mission-driven, service-minded certified Salesforce Administrator (or equivalent), is device and systems-agnostic with an exceptional degree of technical acumen and strong project management skills. A good natured and motivated team player with a high level of personal responsibility is a pre-requisite for success in this role.
Optimal Tech Requirements: • CRM / Database Experience: o 1-3 years of Salesforce Administrator Experience with proficiency in: o Importing data across multiple objects with Data Loader, DemandTools or Apsona. o Establishing data integrity requirements and processes, including frequent deduplication of Accounts and Contacts, Lead to Contact conversion, and general database cleaning. o Automating Salesforce processes via workflow rules and formulas. o Highly skilled in creating SFDC reports, dashboards and analytics o Fluent in creating user-friendly reference documentation for in-house use around our CRM/CMS o Supporting and enforcing best data practices across teams and departments
• CMS and Website Management Experience: o 1-2 years of experience managing website content and structure using CMS(s) such as Wordpress. o 2-3 years of experience creating electronic communications using WYSIWYG(s), basic HTML, and CSS. o Creating email campaigns and sending mass communications with tools such as Mailchimp, Vertical Response, or Constant Contact. o Experience embedding and mapping various forms between CMS(s) and CRM(s) including payment integration with Click & Pledge, events and ticketing integration, and e-commerce storefronts.
• IT Infrastructure: o Experience working in a predominantly Mac environment and comfortable providing basic break/fix solutions. o A working knowledge of network configuration, internet connectivity, and knowledge of best practices in data storage and backup. o Familiar with network and computer security tools/software; comfortable managing updates and upgrades as needed. o Evaluate the software, system, and workflows in order to make recommendations on how to enhance the overall performance and functionality of the technological systems.
Preferred Skills & Experience: • Certified Salesforce Administrator or equivalent Salesforce experience preferred. • Experience administering or using the SFDC Nonprofit Starter Pack (NPSP). • Experience using CMS and CRM tools either within a nonprofit or as a nonprofit consultant. • Familiar with Demand Tools, Data Loader or Apsona. • Ability to communicate system capabilities to other staff members and provide staff training, as needed. Values & Characteristics: • Love of precision and attention to detail • Ability to predict, pre-empt and prepare for identified future arising IT needs or scenarios and identify and test possible solutions in advance of the needs • Intuitive understanding of the big picture, interdependencies and systems required for success • Ability to communicate system requirements and capabilities to team members and to identify key needs and areas of training, capacity building and systems development • Succinct, clear communicator • Investigative and curious by nature • Strong sense of personal responsibility • Reliable and good-natured • Enjoys supporting others • Mission-driven and socially conscious • Enjoys children
PLEASE NOTE: We are looking for a good natured, fun-loving, team player, with exceptional communication skills and a love of service. If you would not describe yourself similarly to others, please do not apply for this position.
TO APPLY: Please send a cover letter, resume, salary requirements and letter of recommendation from a previous employer or client to jobs at MarathonKids dot org